fanta168 Platform Privacy Notice

This page describes what we collect when you use fanta168 and how we keep that data protected. We process your information to verify your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), settle your bets, and provide customer support in English and Bahasa Indonesia.

Our privacy practices balance your right to anonymity with our legal obligation to prevent fraud and money laundering. We don't sell your data to third parties. We encrypt sensitive information and store it on servers that may sit outside your home jurisdiction. This notice explains what we do, why we do it, and how you can control your information.

Our services are available only where local law permits. You are responsible for verifying that your use of fanta168 complies with your own jurisdiction's data protection and privacy laws.

What Data We Collect

We collect data in three categories: account information, transaction data, and behavioural information. Account information includes your email address, phone number, full name, date of birth, and location (city or region). We require this to set up your fanta168 account and comply with identity verification (KYC) regulations.

Transaction data covers every payment you make—deposit method, amount, timestamp, and receiving account details. We keep this data to reconcile your account balance, investigate payment disputes, and comply with financial record-keeping laws. When you request a withdrawal, we log the withdrawal method, amount, and timestamp. This record persists even after the withdrawal completes, so we can investigate disputes or trace reversed transfers.

Behavioural information is less intrusive. We track which games you play (Valorant, blackjack, Mahjong Ways 2), how long you play, and when you log in or out. We use this data to improve our app, detect unusual account activity, and personalise your interface (e.g., showing you sports markets like Liga 1 or Piala AFF if you frequently bet on football).

Identity Verification and KYC Documents

During account setup, we ask for a clear photo of your ID card (KTP, passport, or driver's license). We also request your full name and date of birth, which we compare against your ID photo to confirm they match. We store this ID photo encrypted on our servers. We don't share it with third parties unless required by law enforcement or to prevent fraud.

If you request a large withdrawal or if we detect unusual account activity, we may ask for additional identity verification documents—a bank statement, a proof of address, or a selfie holding your ID. We handle this through a secure portal; you upload documents directly, and our compliance team reviews them offline. Once reviewed, we delete the documents after a standard retention period, unless law requires us to keep them.

How We Use Your Data

We use account information to set up your fanta168 login, send you password resets and account notifications, and verify your identity during withdrawals. We use transaction data to settle your bets, track your account balance, and investigate payment failures. We use behavioural information to improve our app's user experience, detect fraud, and personalise your game recommendations.

We also use your data for compliance. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, we may need to verify you comply with local gaming laws. We retain transaction records to comply with anti-money-laundering (AML) regulations, which require financial platforms to report suspicious patterns to authorities. We don't report you individually unless we spot a genuine red flag (e.g., rapid deposits followed by immediate withdrawal attempts across multiple accounts).

Third-Party Data Processors

We work with third parties to process payments and verify identities. Payment processors (e.g., payment gateway operators who handle DANA, e-wallet, mobile banking connections) receive your payment details and transaction history. We contractually require these processors to encrypt your data and not use it for their own marketing. Identity verification services (KYC providers) receive your ID photo and name to check against fraud databases; they also delete your data after verification completes, unless law requires retention.

Our customer support team may access your account history to resolve disputes or answer questions. Our analytics vendor (which measures app performance) receives anonymised data (no names, no payment details—just login timestamps and game-play duration). If we're acquired by another company or merged, your data may transfer to the acquiring entity, but only if that entity agrees to maintain this privacy notice.

How We Protect Your Data

We encrypt all sensitive data in transit (using HTTPS) and at rest (on our servers). Your password is hashed; we never store it in plain text. Session tokens expire after inactivity, so stolen tokens become useless quickly. We run regular security audits and penetration tests to identify vulnerabilities. We don't guarantee absolute security—no system is bulletproof—but we follow industry-standard practices.

Our data centre may be located outside Indonesia. This means your data is subject to foreign jurisdiction laws and may be legally accessible to foreign governments. You assume this risk when you use fanta168; if you're uncomfortable with offshore data storage, you should not use our platform.

Data Retention Periods

We retain account information (email, name, date of birth) as long as your account remains active. If you close your account, we keep your data for a legal retention period (typically five years for transaction records) to comply with AML and tax reporting obligations. After this period, we delete or anonymise your data, unless law requires further retention.

ID photos and proof-of-address documents are retained until verification completes, then deleted unless you dispute a withdrawal. Behavioural data (login timestamps, game history) is retained for one year, then aggregated into anonymised statistics. Transaction records are retained indefinitely to comply with financial regulations.

Your Rights and Choices

You have the right to access your data. You can request a download of all information we hold on you via our support team; we provide this within a standard timeframe. You can request that we correct inaccurate information (e.g., if we misspelled your name). You can request deletion of your data after your account closes, subject to legal retention obligations.

You can opt out of marketing emails by clicking an unsubscribe link in any message. You can disable personalization in your fanta168 app settings, which stops us from recommending games based on your play history. You cannot opt out of essential data collection (KYC, transaction records) without closing your account, because we need this data to operate legally.

Cookies and Local Storage

Our app and website use cookies and local storage to remember your login session, store your language preference, and track which games you recently played. These are functional cookies—they help fanta168 work better for you, not for advertising or tracking across other sites. You can clear cookies from your browser settings; this logs you out but doesn't delete your account. Our app's local storage (app cache) can be cleared from your device's app settings without affecting your account.

Contacting Us About Privacy

If you have questions about our privacy practices, want to access your data, or believe we've mishandled your information, contact our support team via in-app chat or email. We respond in English and Bahasa Indonesia. For data access requests, provide your account email and a brief description of what you're requesting; we compile your data within a standard timeframe and send it securely.

If you're in a jurisdiction with a data protection authority (e.g., Jakarta or other Indonesian cities) and you believe we've violated data protection law, you can file a complaint with that authority. We will cooperate with any official investigation. This privacy notice may be updated periodically; we notify you of material changes via email or in-app alert. Your continued use of fanta168 after changes means you accept the updated notice.